Customer Support

You will find the drain valve at the bottom corner of the cabinet of your spa.  To open the drain valve please follow these instructions:

1. Turn the valve clockwise (can take more than one revolution)
2. Whilst turning pull slightly to release the valve
3. Unscrew the top and pop on the hose
4. Push the valve back into the spa and the spa will begin to empty

If you only want to partially empty your spa then push the valve back in towards the spa and the water will stop.

Your spa will ask for 2 filtration cycles – Filter Cycle 1 and Filter Cycle 2.  To change your filter cycles, first make sure the spa’s clock is correct.  Please refer to the bottom of page 2 of the Spa-Tech Quickstart manual here.

Once the clock is correct you can amend your filter settings.  The filtration cycles are set inside of the clock so once again press the clock button and then select the mode button until you reach Filter 1 time set and so on.  (You may need a few goes as the control panel does turn off quite quickly). See right hand side of page 2 for further instructions here.

Your spa should always be crystal clear with no smell.  If your water has gone cloudy, it is likely out of balance due to a high level of Total Dissolved Solids.  Follow the below instructions:

1. Check your filters.  Ensure they are clean using a filter cleaning fluid. We recommend Galaxy Spas Cartridge Cleaner.
2. You will have received testing strips in your start up water care kit. Read the instructions, and once comfortable, test your water.  Then reference the colours of your test strip to the table located on the side of the bottle.
3. Top up your chemicals to recommended levels and then wait 24 hours before testing again.
4. If the water is still cloudy then please take a sample of the spa water to a local water specialist for checking (Mitre 10 & Bunnings offer free checks in store but make sure you know how many litres your spa holds).
5. If all else fails the best option may be to empty the spa and refill with clean water.

The 3 most likely reasons a jet isn’t working are:

1. The jet is turned off (turning the jet clockwise will open it).
2. The water diverter is closed (turning the diverter in both directions with the jets on will determine this).
3. There is an airlock, which means air is stuck and stopping the flow of water to the jet(s).
   

First try this: 

• Make sure all the jets are open by twisting clockwise. 
• Make sure all the diverter/therapy valves are open.
• Ensure the water level is above the fill line.  
• Turn on the jets for a few minutes and see if this solves the issue.

If this doesn’t work, you can try these steps yourself, or contact a technician to do it for you:

• Turn off your spa. 
• Remove the panel where the pump(s) are. 
• Unscrew the large nut at the top.  Wait until the air is removed and water is flowing. 
• When 1-2 litres of water flows out nicely, tighten the screw and replace the panel.
• Turn on your spa and check the jets (see video here for reference).

We offer a chlorine-based water start-up kit for purchase with any of our spas.  (This comes included with any spa from our Premium or Elite Series). We know that chlorine isn’t for everyone, so please talk to the Galaxy Spas team on 0800 459 772. They can chat further with you about what will be best for you and your family.

Use a damp cloth or sponge and distilled vinegar – DO NOT use any cleaning products containing abrasives as they will scratch.

Standard mode runs the heater as soon as the temperature drops 1-2 degrees from the set temperature.

Economy mode runs at the same time as the filtration cycles. A great tip here is if you would like to run your spa on economy, time the filtration cycles around when you are most likely to use your spa.

Water care

When it comes to water care, we recommend ‘little and often’ – build it into part of an existing routine, such as taking the recycling out so you remember to do it each week

Filters:

Weekly: Use your garden hose with a strong pressure. Start at the top of the filter, spray in a side-to-side pattern downward, rotating the filter until surface dirt and debris has been removed. It’s important to ensure the filters are dry before placing them back into the spa, otherwise, you may get frothing.

Fortnightly: Soak in cartridge cleaner for at least an hour (though overnight is preferable). Rinse thoroughly then place back into the filter basket; it’s recommended that you have two sets of filters so you can keep a second set in the spa during the cleaning process. It’s important to ensure the filters are dry before placing them back into the spa, otherwise, you may get frothing.

Draining and refilling: The frequency of complete drainage of your spa depends on the amount of use and the attention paid to water quality and maintenance etc. You will know it is time for a change when you can no longer get the normal sparkle or feel of the water or when foaming occurs and cannot be controlled with normal water maintenance.